NEWS
- 2025.12.02[Tue]
-
Notice and apology concerning a printing mistake on the 2nd series of WASUTA National Tour 2025-2026 "WASUTA MADE"
We have discovered a printing mistake in the WASUTA National Tour 2025-2026 "WASUTA MADE" Costume Clear Cards (random selection of 10 designs) sold at the November 30 (Sun) Shinjuku ReNY performance.
We sincerely apologize to our customers.
Customers wishing to receive a replacement will be sent the corrected item at a later date. We sincerely apologize for the inconvenience, but kindly ask that you return the applicable product to the address listed below within the designated return period via cash-on-delivery.
Replacement items will be sent to customers who return their products, starting from late December 2025.
■Eligible products
Wasuta National Tour 2025–2026 “WASUTA MADE” Costume Clear Cards (random selection of 10 designs) – 800 yen (tax included)
■Details of the printing error
・Missing text
・Design flaw
■About the exchange process
Please enclose the applicable product together with a note clearly stating the recipient information for the replacement item (name, address, and phone number), and send it by cash on delivery to the address listed below no later than Sunday, December 14, 2025.
* This exchange applies only to customers who meet the following criteria:
Venue purchases: Customers who purchased the item at the November 30, 2025 Shinjuku ReNY performance.
Online orders: Customers who completed their purchase by November 30, 2025 (sales have since ended)
* If you have multiple items, we kindly ask that you ship them all together.
Deadline:
December 14, 2025 (Sunday)
Return address:
102-0071
2-11-3 Fujimi, Chiyoda-ku, Tokyo
mu-mo Shop Customer Support
Attn: Wasuta National Tour “WASUTA MADE” Merchandise Exchange Desk
Phone: 050-3528-6300
・For customers who return their items, replacements will be sent starting in late December 2025.
・Please note that due to the verification process, delivery may take approximately 2–3 weeks from the time we receive your return.
・Exchanges will be handled only for customers who return the applicable defective item.
・Please note that returns are limited to addresses within Japan.
・If you send the item at your own expense, we are unable to refund the shipping charges.
* Any personal information provided will be used solely for processing the exchange and will not be used for any other purpose.
For details on how we handle personal information, please refer to our Privacy Policy.
https://avex.com/jp/ja/public/privacy/
* Please send the items by cash-on-delivery, using any shipping company of your choice.
* Please note that if you send your item via regular mail, we cannot provide a replacement in case it gets lost or damaged in transit.
* Please keep the copy of your delivery slip until you receive your replacement item.
For the Fukuoka Toyota Hall Skala Espacio performance on Sunday, December 7th and all subsequent shows, the products sold will be the corrected versions.
We will revise our management practices and work diligently to prevent this from happening again.
We sincerely appreciate your continued support.
■Inquiries
If you have any questions regarding this matter, please contact us at the address below.
mu-mo Shop Customer Support <http://mu-mo.net/shop/q/> Business hours: 11:00-18:00 (Except for weekends and public holidays)
* We accept emails at any time. However, replies will be sent sequentially during our business hours.
Thank you for your understanding.
We sincerely apologize to our customers.
Customers wishing to receive a replacement will be sent the corrected item at a later date. We sincerely apologize for the inconvenience, but kindly ask that you return the applicable product to the address listed below within the designated return period via cash-on-delivery.
Replacement items will be sent to customers who return their products, starting from late December 2025.
■Eligible products
Wasuta National Tour 2025–2026 “WASUTA MADE” Costume Clear Cards (random selection of 10 designs) – 800 yen (tax included)
■Details of the printing error
・Missing text
・Design flaw
■About the exchange process
Please enclose the applicable product together with a note clearly stating the recipient information for the replacement item (name, address, and phone number), and send it by cash on delivery to the address listed below no later than Sunday, December 14, 2025.
* This exchange applies only to customers who meet the following criteria:
Venue purchases: Customers who purchased the item at the November 30, 2025 Shinjuku ReNY performance.
Online orders: Customers who completed their purchase by November 30, 2025 (sales have since ended)
* If you have multiple items, we kindly ask that you ship them all together.
Deadline:
December 14, 2025 (Sunday)
Return address:
102-0071
2-11-3 Fujimi, Chiyoda-ku, Tokyo
mu-mo Shop Customer Support
Attn: Wasuta National Tour “WASUTA MADE” Merchandise Exchange Desk
Phone: 050-3528-6300
・For customers who return their items, replacements will be sent starting in late December 2025.
・Please note that due to the verification process, delivery may take approximately 2–3 weeks from the time we receive your return.
・Exchanges will be handled only for customers who return the applicable defective item.
・Please note that returns are limited to addresses within Japan.
・If you send the item at your own expense, we are unable to refund the shipping charges.
* Any personal information provided will be used solely for processing the exchange and will not be used for any other purpose.
For details on how we handle personal information, please refer to our Privacy Policy.
https://avex.com/jp/ja/public/privacy/
* Please send the items by cash-on-delivery, using any shipping company of your choice.
* Please note that if you send your item via regular mail, we cannot provide a replacement in case it gets lost or damaged in transit.
* Please keep the copy of your delivery slip until you receive your replacement item.
For the Fukuoka Toyota Hall Skala Espacio performance on Sunday, December 7th and all subsequent shows, the products sold will be the corrected versions.
We will revise our management practices and work diligently to prevent this from happening again.
We sincerely appreciate your continued support.
■Inquiries
If you have any questions regarding this matter, please contact us at the address below.
mu-mo Shop Customer Support <http://mu-mo.net/shop/q/> Business hours: 11:00-18:00 (Except for weekends and public holidays)
* We accept emails at any time. However, replies will be sent sequentially during our business hours.
Thank you for your understanding.